Application Timeline
Hear From Our Interns
Karishma Mathew
Business Systems Intern
From the very first day, I felt so welcomed and included in my team, the SSC Business Analytics Team. Everyone was eager to show me the projects they work on and gave me opportunities to learn and practice how to be a well-rounded analyst. I also worked on a many interdisciplinary cross-team projects, such as building a spam classifier for our ticketing system!
Syeda Shahriah
UX Design Intern
From day one, I felt like a true member of the Digital UX Team, where my ideas and contributions were truly valued. I was trusted with meaningful projects and given opportunities to help make decisions that made a real impact across the university. I'm incredibly grateful for a team that believed in me, invested in my growth, and made my internship such a rewarding experience.
Anya Fuller
Marketing and Communications Intern
Working as a Marketing and Communications Intern has been an incredibly rewarding experience. Throughout my internship, I've had the opportunity to showcase my creativity by producing reels and photography featured on ITS social media platforms, collaborate on a Digital Accessibility project highlighting accomplishments, take on new challenges, and learn from a talented and supportive team.
Edwin Soo
Instructional Design Intern
This semester, I had the opportunity to work as an Instructional Designer with LSA Technology Services, where I learned a great deal about creating learning resources that are clear, inclusive, and accessible for diverse audiences. My team was incredibly supportive and always willing to share their knowledge, making it a great environment to learn and grow.
Le Kim Ngan Hoang
Enterprise Application Architecture Intern
As an enterprise application intern at ITS with a business background, there was a steep learning curve for me to understand the technical aspects before getting to work. My supervisors had been more than helpful to get me through that phase, and they were always available to address any questions of mine as well. Their mentorship in ITS have allowed me to grow so much more as an intern.
Ella Olekszyk
Information Assurance Intern
Information Assurance was very informative. I never felt overwhelmed or that I was given something that I couldn’t do. It’s a great summer opportunity.
Qualifications
- Be enrolled as a student at a U.S. college, university, or certificate-granting program throughout the duration of the program.
- If you are a non-UM Ann Arbor international student, you are required to apply for CPT or OPT at your respective campus.
- If you are a current U-M Ann Arbor international student, you do not need to apply for CPT.
- Have authorization and availability to work 40 hours per week for the entire duration of the Internship Program.
- Be able to commute to Ann Arbor, Michigan, at least two times per week to work at an on-campus location.
Work That Matters
Our internship acts as a matching program, pairing talented interns with university projects that need them. The following positions represent roles we typically seek. Availability varies by year.
Indicate your preferred role during the application. We'll cross-reference your preferences and experience to curate your internship.
Collaborate with business analysts and developers to produce technical requirements and prototypes for front-end or back-end integrations. Transform software designs into high-functioning code.
Desired Skills:
- JavaScript/TypeScript
- React or Vue
- REST APIs
Partner with customers to understand needs and document business requirements. Collaborate with developers to ensure technology solutions meet customer expectations.
Desired Skills:
- Process analysis
- SQL basics
- Stakeholder comms
Design user-centered digital experiences for ITS services. Conduct research, prototype, and iterate on interfaces used by thousands of U-M community members.
Desired Skills:
- Figma
- User Research
- Prototyping
Support and maintain enterprise IT infrastructure including servers, networks, and services for the University of Michigan community.
Desired Skills:
- Linux/Windows Server
- Networking
- Scripting
Extract insights from institutional data to support decision-making across ITS departments and partner organizations.
Desired Skills:
- SQL
- Python/R
- Data visualization
Help plan and coordinate technology projects across teams, tracking milestones and communicating progress to stakeholders.
Desired Skills:
- Project planning
- JIRA/Asana
- Stakeholder comms
Manage internal and external communication to represent the organization to the outside world. Create materials to be used for campaigns, such as presentations, posters, articles and videos. Support a range of online marketing projects. Track analytics for social media campaigns, create social media posting schedules, and write content for social media posts.
Answer phone calls, emails, chat queries and respond to help desk tickets to assist customers. Diagnose and troubleshoot simple problems related to computer hardware, software, and networks. Write and edit training manuals or help desk content.
Develop clear, user-friendly documentation for ITS services, tools, and processes for both technical and non-technical audiences.
Desired Skills:
- Technical writing
- Markdown/Docs
- Information architecture
Support day-to-day operations of the ITS Internship Program, including scheduling, communications, and event coordination.
Desired Skills:
- Office tools
- Event planning
- Communication
Compensation
Application and Interview Tips
Resume Framework
- Show your websites: Link portfolio, GitHub, or LinkedIn. Ensure links work for electronic copies.
- Keep it relevant: Show transferable skills from classes and volunteer projects to demonstrate real potential.
- Make it measurable: Quantify achievements (e.g., number of mockups, team sizes managed).
- List tools clearly: Create a separate technical skills block; embed non-technical skills within experiences.
Cover Letter Strategy
- Reference connections: Mention if you spoke with any team members, we appreciate tracked conversations.
- State learning goals: Explain clearly what you want to learn with us and why the position fits your aspirations.
- Highlight suitability: Detail why you are a highly enthusiastic candidate and dynamic fit for our environment.
- Be concise: Over 60% of our hiring managers review cover letters for 1–2 minutes, make every line count.
Interview Format
Interview Tips
Life at ITS
Get a glimpse of our workplace culture and what it's like to intern here at the University of Michigan Information and Technology Services.
Projects Showcase
See the departmental and cohort projects our interns present at the end of each cohort.