2023 ITS Internship Program Showcase

by Nivethaa Ravichandran (Developer)

The database Administration team uses CISCAT tool for security assessment across multiple database platforms including Oracle, Microsoft SQL Server, MySQL on Linux and windows. The scan is used to compare the actual configuration settings of target systems to the secure configuration settings recommended in CIS benchmarks. My goal is to automate this scan on all the platforms.

by Josephine Anderson (Communications/Social Media Specialist)

This summer I worked with Michigan IT News, ITS Social Media Managers, and ITS Communication Specialists. The goal of my project was to increase participation across all 4 campuses, increase user involvement, and help create a more cohesive user experience.

by Yu-Jin Choi (Communications/Social Media Specialist)

With valuable content tailored for a diverse audience, ITS's social media accounts have been on a journey to expand their reach and foster greater engagement. My primary summer objective centers on enhancing user interaction, delivering accurate ITS-related information to the U-M community, and revitalizing our social media presence.

by Garv Shah (Developer)

UM-ITS recently took the decision to use Google Apigee to host the proxies of their 60+ APIs, which means that users of UM’s APIs will only be able to call the proxies within Apigee, and not the actual backend service, providing an extra layer of security.

by Kezia Kok (Digital UX)

In preparation for the 10th anniversary of the ITS Internship Program, I was tasked to redesign the website to prioritize our students in delivering intuitive information and exceptional experience, and create a video on application tips filled with insights from our very own hiring managers!

by Kartik Sundaram (Digital UX)

The University makes websites. Accessibility is one of Michigan’s goals. Most don’t know how easy it can be to make their websites accessible. How can we make accessibility obvious and easy to implement?

by Adria Shines (Digital UX)

For the Just for Grads Project, I created a webpage dedicated to the technology resources available to graduate students in their various roles. I also conducted research to improve the SEO for the HealthyLifetime website.

by Amarali Danai (Data Analyst)

Data quality can be severely hindered by a lack of best practice guidelines and integrations with multiple data sources. Using data quality tools, we can retroactively reduce duplicates, and with data policy, we can prevent future creation of duplicates.

by Amit Nyamagoudar (Business Systems Analyst)

As a Business Systems Analyst intern for the Enterprises Application Services Finance division in ITS this summer, I focused on understanding and analyzing processes like month-end close, accounts payable, and eProcurement.

by Yang Li and Jiwei Liu (Developers)

This Push Notification Management Tool manages over 14,000 device information, providing key features such as deleting device records, tracking sent messages, and managing sender groups' secret keys. Experience a new level of efficiency and transparency in your push notification operations with our state-of-the-art solution. 

by Courtney Banks (Business Systems Analyst)

The Disaster Recovery (DR) Planning team tasked me with three intertwined goals: make improvements in existing processes for customers, design new processes, create formal documentation of team processes to preserve continuity.

by Steven Hou (Business Systems Analyst)

With Duo ending support for the traditional Duo Prompt, the goal is to transform U-M’s traditional two-factor authentication into Duo’s next generation authentication experience, the Universal Prompt. 

by Mitchell Carter and Emily Chen (Developers)

We updated Duo two-factor authentication in IAM webapps from the traditional iframe prompt to the new Duo Universal prompt, and provided examples and documentation for future U-M web applications to use when updating their Duo integrations.

by John Umbriac (System Administrator)

Too often, when a critical service goes down we first hear about it from the users. Outages will happen. Our goal is to get everything working again before anyone even notices it was gone.

by Kurt Holland and Riya Munot (Business Systems Analysts)

Our efforts were centered around various aspects of evaluation during the RFP process and supporting initial implementation efforts. We combined an analysis of the current system with the capabilities of the future state to suggest data driven solutions to existing problems.

by Brandon Huynh (System Administrator) and Anthony Tan (Developer)

The main goal of this project was to create a data aggregation tool that could efficiently combine multiple datasets generated by various software systems and display them in an accessible way.

by Nick Beatty (Business Systems Analyst)

I was tasked with designing an automation for the Service Request System (SRS) to create Zoom Phones for new users. This process has been around for some time, but has been manual up until now. 

by Ruba Agour (Project Management)

The purpose of this project is to audit and improve the emergency phone system on campus to enhance the safety and security of everyone in the University of Michigan Ann-Arbor Campus.So far we have audited around 200 phones making sure that we are keeping a good tracking system to every phone audited.

by Daniel Colmenares (Support Specialist)

The goal of the project was to develop process documentation to serve as training and reference materials for new hires. In an effort to address the attrition in the department and facilitate continuity, it has become increasingly vital to capture the specialized knowledge of the staff. 

by Alex Ji (Developer)

The Firewall Manager is an application, currently under development, that hopes to provide a software-driven configurations of the firewalls here at the University of Michigan. As an software development intern, I worked on the backend utilizing multitude of Python libraries, web frameworks, etc.

by Reed McAlpin (Developer)

My work with Information Technology Servives involved upgrading and changing NetDash, a network of the University of Michigan. NetDash uses websites that I updated with flatpages, health checks, and more.

by Cindy Zhang (Developer)

Service Request System (SRS) websites are currently built on Bootstrap 4.6, an externally hosted website design library. Bootstrap 5.3, the newest version of the library, provides new additional features and deprecated old ones that the websites are still using. 

by Arthur Castillo (Developer)

In this day and age, a lot of people need the internet for various things. One common step is locating a wireless access point. Most of the time it goes smoothly, but there are instances where there could be issues.

by Sarah Stec (Developer)

I created a web application to enable network engineers to customize and provision tests to Raspberry Pi computers, providing a platform for engineers to quickly diagnose where networks are failing. Tests are executed using pSSID and perfSONAR, which are WiFi monitoring toolkits.

by Atharva Kulkarni (Developer)

NetDash is a suite of tools for delegating network configuration, built upon U-M's network automation infrastructure. I was responsible for changing the Wifi Usage app from sourcing its data from a postgresql database to use the Splunk API instead.

by Max Liu (Developer)

I processed the configuration file generated by the perfSONAR frontend application to run wifi analytics jobs on physical probes on the UM campus. Implemented physical device connection to enterprise wireless network and built the schedule for the probes to run jobs remotely. 

by Latitude Brown, Kieran Haas, and Serena Irani (Technical Writers)

On the Knowledge Base project we set out to collect and catalogue documentation materials for teams at the Shared Services Center (SSC), and then transfer these resources to a centralized internal database. Our design of the KB was built upon principles of accessibility and organized distribution of information for the SSC.

by Taha Abbas (Communications/Social Media Specialist)

Throughout this internship, I was tasked with a lot of different projects to work on like creating a content calendar for the Shared Service Center's (SSC) slack channel, helping with migration to Google Analytics 4, and most importantly creating the SSC Annual Summary website on Wix.

by Anay Modi (Business Systems Analyst)

There are a lot internal software tools that the SSC currently uses to improve workflow efficiency, and there are even more tech solutions that are waiting to be discovered.  I researched & integrated new software to assist SSC staff in data collection, analytics, repetitive tasks, and ticket workflows.

by Anika Chowdhury (Data Analyst)

I analyzed academic data to visualize the pattern in course withdrawals and drops across different terms, to comprehend the disparities prior to, during and after Covid and identify correlations of student background, gender, cumulative gpa and academic level on the trend. 

by Kapotaksha Das (Developer)

I developed and implemented a GenAI tool that can assist graders in constructing better rubric guidelines and ensure more consistent grading across multiple sections and graders.

by Quishi Zhao (Data Analyst)

The University of Michigan utilizes the Unizin Data Platform (UDP) to comprehend student viewing behavior. I developed a video views heatmap and statistics dashboard based on the UDP Caliper events to help instructors monitor and interpret student viewer behavior.

by Aditya Menon and Luke O'Malley (Developers)

We worked with the LSA Technology Services. Imagine a shared, online bookmark folder that stores all your important links in one space. Born out of frustration from including non-Google workspace files into a shared Google Drive folder, LinkSpace circumvents the problem by only storing important hyperlinks! 

by Esther Park (Support Specialist)

Using technical understanding of web applications and technical writing skills I garnered creativity in my one page informational flyers going to be printed up in offices around LSA. They are also going to be used as training tools for the student employees going to work in Support Services as well. 

by Allison Singleton (Support Specialist)

I inputted and analyzed data related to the devices in use at the U of M School of Dentistry, including warranty info, primary function, and organizational owner. By leveraging this information, I was able to create a comprehensive inventory of all devices and develop a more accurate projection of when each device would need to be replaced, as well as the associated costs.

by Brenna Prescott (Communications/Social Media Specialist)

Working with Michigan Medicine, I tackled the issue of outdated and missing IT Major Incident Communication Templates by collaborating with subject matter experts and compiling updated information. Additionally, I took charge of creating a marketing plan and gathering resources for the upcoming launch of a Michigan Medicine-focused section to U-M’s SafeComputing website.

by Aditya Menon, Debbie Shih, Luke O'Malley, and Rena Shen (Developers)

Documentation for LSA web applications currently takes many different forms. We propose ensuring that all LSA web apps incorporate a ‘/docs’ path, and using Docsify as a tool to streamline the documentation process and create a convention for existing and future web applications.

by Rena Shen and Debbie Shih (Developers)

Working with the LSA Technology Services, the Web and Application Development Services (W&ADS) needs a centralized database that tracks key technical information about each web application they develop and maintain.

by Sisi Chen (Communications/Social Media Specialist)

The Michigan Medicine Information Assurance (IA:MM) team provides IT partners with instructions and relevant information through an internal SharePoint website. My project objective was to redesign and migrate the IA SharePoint website to UM’s Safe Computing website for wider access and easier information retrieval. 

by Yi-yang Lu (Data Analyst)

What-if Toolkit in the Office of University Development is a tool designed to leverage the data to gain insights on the donation inclination and capacity to aid in the fundraising campaign of gift officers. However, over the years, the data quality is compromised, the models are outdated, and the tools have lost clarity.